Contact any of our collection of Charleston Area West Virginia Hotels
We are always available to assist you with inquiries or special requests. Call, fax or email 24 hours a day.
Hampton Inn
1 Preferred Place
Charleston, WV 25309
Phone: (304) 746-4646
Fax: (304) 746-4665
Email: infohampton@DiscoverCharlestonWV.com
Ramada Plaza Hotel
400 Second Avenue
South Charleston, WV 25303
Phone: (304) 744-4641
Fax: (304) 744-4525
Email: inforamada@DiscoverCharlestonWV.com
Wingate by Wyndham
402 Second Ave
2nd Ave & C Street
South Charleston, WV 25303
Phone: 304-744-4444
Fax: 304-744-4343
Email: infowingate@DiscoverCharlestonWV.com
FAQ
RAMADA PLAZA HOTEL
Q. How far are you from Yeager Airport?
A. We are just over 8 miles west of the Yeager Airport (CRW). Depending on traffic, this is usually a 10-15 minute drive.
Q. Do you have shuttle service?
A. The Ramada offers complimentary transportation to and from Yeager airport.
Q. Do you accept pets in the rooms?
A. We do offer a number of pet-friendly rooms, which are located on the third floor of the hotel. All pet rooms are smoking rooms. There is a pet fee of $25 + tax per night per pet.
Q. Do you have internet access?
A. Yes, we provide complimentary Wireless High-Speed Internet access in all guestrooms and in the lobby, recreational areas and the Cafe. We also offer a complimentary business center in the lobby with a computer workstation with Internet access and a self-service printer. A copier and fax machine are available at the front desk.
Reservations confirmation and guarantee policy:
A credit card is required as a guarantee on reservations, and a valid card must be presented at check in. Any reservation made without a guarantee will be cancelled at 4pm on the day of arrival unless special arrangements have been made. Faxed or mailed confirmation letters are available upon request.
Cancellations and charges:
The hotel has a 4pm cancellation policy. Any guaranteed reservation not cancelled by 4pm the day of arrival will be charged a no-show charge of the entire room rate.
Check in and Checkout times:
Check-in time is 3:00pm, and all guaranteed reservations can check in any time after 3:00. Checkout time is 12 noon. Early check-in and late checkouts can be arranged for guests with special needs. Please inquire with the front desk.
Entrances and security to the hotel:
All doors and gates to the hotel are either only accessible by a guest cardkey or are locked after 9pm. The lobby entrance to the front desk is open 24 hours and we have 24-hour staff on property at night.
Facilities for Guests with Disabilities:
The Ramada Plaza Hotel, Charleston has ADA accessible public restrooms in the lobby of the hotel. ADA accessible guestrooms are available and should be requested at the time of making your reservation. Devices for the hearing impaired are available from the Front Desk.
Q. Do you have a swimming pool?
A. Yes. Use of our pool is complimentary to Ramada Plaza and Wingate Inn guests only. Pool depth is 3 ft and there is no lifeguard on duty.
WINGATE INN
Q. How far are you from Yeager Airport?
A. We are just over 8 miles west of the Yeager Airport (CRW). Depending on traffic, this is usually a 10-15 minute drive.
Q. Do you have shuttle service?
A. The Wingate offers complimentary transportation to and from Yeager airport.
Reservations confirmation and guarantee policy:
A credit card is required as a guarantee on reservations, and a valid card must be presented at check in. Any reservation made without a guarantee will be cancelled at 4pm on the day of arrival unless special arrangements have been made. Faxed or mailed confirmation letters are available upon request.
Cancellations and charges:
The hotel has a 4pm cancellation policy. Any guaranteed reservation not cancelled by 4pm the day of arrival will be charged a no-show charge of the entire room rate.
Check in and Checkout times:
Check-in time is 3:00pm, and all guaranteed reservations can check in any time after 3:00. Checkout time is 12 noon. Early check-in and late checkouts can be arranged for guests with special needs. Please inquire with the front desk.
Entrances and security to the hotel:
All doors and gates to the hotel are either only accessible by a guest cardkey or are locked after 9pm. The lobby entrance to the front desk is open 24 hours and we have 24-hour staff on property at night.
Facilities for Guests with Disabilities:
The Wingate has ADA accessible public restrooms in the lobby of the hotel. ADA accessible guestrooms are available and should be requested at the time of making your reservation. Devices for the hearing impaired are available from the Front Desk.
Q. Do you accept pets in the rooms?
A. We do not offer pet rooms. If you require a pet room, please visit the Ramada Charleston located next door. We are happy to make those arrangements for you, if you wish.
Q. Do you have internet access?
A. Yes, we provide complimentary Wireless High-Speed Internet access in all guestrooms and in the lobby. Wired plug-in internet access with Ethernet cables are available in all rooms. We also offer a complimentary business center in the lobby with a computer workstation with Internet access and a self-service printer, copier and fax machine.
Q. Do you have a swimming pool?
A. No. However, we do have a large hot tub and Fitness Center at the hotel. Our sister hotel, The Ramada Plaza Hotel, is directly adjacent to the Wingate and has an atrium style pool and large hot tub open to Wingate Inn guests.
HAMPTON INN, SOUTHRIDGE
Q. How far are you from Yeager Airport?
A. We are just over 10 miles west of the Yeager Airport (CRW). Depending on traffic, this is usually a 15-20 minute drive.
Q. Do you have shuttle service?
A. The Hampton Inn Southridge offers complimentary transportation to and from Yeager airport.
Q. Do you accept pets in the rooms?
A. We do not offer pet rooms. If you need a pet room, please visit our sister property, the Ramada Plaza Hotel, Charleston.
Q. Do you have internet access?
A. Yes, we provide complimentary Wireless High-Speed Internet access in all guestrooms and in the lobby. We also offer a complimentary business center in the lobby with a computer workstation with Internet access and a self-service printer, copier and fax machine.
Q. Do you have a swimming pool?
A. Yes. Use of our pool is complimentary to Hampton Inn guests only. Pool depth is 3 ft and there is no lifeguard on duty.
Reservations confirmation and guarantee policy:
A credit card is required as a guarantee on reservations, and a valid card must be presented at check in. Any reservation made without a guarantee will be cancelled at 6pm on the day of arrival unless special arrangements have been made. Faxed, emailed or mailed confirmation letters are available upon request.
Cancellations and charges:
The hotel has a 6pm cancellation policy. Any guaranteed reservation not cancelled by 6pm the day of arrival will be charged a no-show charge of the entire room rate.
Check in and Checkout times:
Check-in time is 4:00pm, and all guaranteed reservations can check in any time after 4:00. Checkout time is 12 noon. Early check-in and late checkouts can be arranged for guests with special needs, please inquire with the front desk.
Entrances and security to the hotel:
All doors and gates to the hotel are either only accessible by a guest cardkey or are locked after 9pm. The lobby entrance to the front desk is open 24 hours and we have 24-hour staff on property at night.
Facilities for Guests with Disabilities:
The Hampton Inn Southridge has ADA accessible public restrooms in the lobby of the hotel. ADA accessible guestrooms are available and should be requested at the time of making your reservation. Devices for the hearing impaired are available from the Front Desk.
|
